Refund Policy

This Refund Policy forms part of the Upcycling Atlas Terms of Service. Upcycling Atlas is operated by Sans Soucie LTD (“we”, “us”, “our”).

1. What This Policy Covers

This policy applies to paid products and services purchased through upcyclingatlas.com, including:

• Featured Listings
• Pro Membership
• Expedited Review
• Digital products, including downloadable guidebooks, toolkits, templates, workbooks, courses, recordings and other paid resources

Free directory listings do not involve a payment and are not covered by this policy.

2. Digital Products and Paid Resources

Digital products are supplied electronically and may be available for immediate access or download after purchase.

All sales of digital products are final and non-refundable once access, streaming or download has begun, except where a refund is required by applicable law.

This applies to, for example:

• Downloadable PDFs, guidebooks, e-books and workbooks
• Digital toolkits and templates
• Online resources and recordings
• Downloadable course materials and digital learning products

3. Problems With Digital Products

If a digital product is faulty, materially different from its description, inaccessible due to a technical error on our side, or incorrectly supplied, contact us within 14 days of purchase at katherinesoucie@gmail.com.

We will investigate and, where appropriate, may:

• Provide replacement access or a corrected file
• Repair or re-supply the product
• Issue a full or partial refund where required by law

This policy does not limit your statutory consumer rights.

4. Featured Listings and Pro Membership

Featured Listings and Pro Membership are recurring subscription services, billed monthly or annually as selected at checkout.

• You may cancel at any time through your account, Stripe customer portal, or by contacting us.
• Cancellation takes effect at the end of the current billing period.
• Your benefits remain active until the end of that period.
• We do not issue refunds for unused time within a current billing period.

If a subscription is cancelled, your directory listing may revert to the free tier. Any media or features that exceed free-tier limits may be hidden, but not necessarily deleted.

5. Expedited Review

Expedited Review is a one-time service that prioritises review of a listing or event submission.

• If we have not begun the expedited review process, you may request cancellation and a full refund within 14 days of payment.
• Once we have begun reviewing, editing, publishing or otherwise providing the Expedited Review service, the fee is non-refundable except where required by law.
• If we are unable to provide the Expedited Review service within the timeframe advertised at purchase, you may request a refund.

6. Refunds Required by Law

Nothing in this Refund Policy affects your statutory rights.

If you are a consumer in the UK, you may have a 14-day cancellation right for certain distance purchases. For digital content, that right can be lost only after you have expressly requested immediate supply and acknowledged that your cancellation right ends once supply begins.

For subscription services, additional cancellation, reminder and cooling-off requirements are expected under the UK’s evolving subscription-contract rules; Sans Soucie LTD will update its processes and this policy when applicable requirements take effect.

7. How to Request Help or a Refund

Email Sans Soucie LTD at katherinesoucie@gmail.com with:

• Your full name
• The email address used at checkout
• Order number or payment reference
• Product or service purchased
• Purchase date
• A short explanation of the issue

We aim to respond within 5-7 business days. Where a refund is approved or legally required, it will be made to the original payment method within 14 days of confirmation.

8. Chargebacks

If you believe there has been an error with a payment, please contact us first so we can try to resolve it promptly.

Unauthorised or improper chargebacks may result in suspension of access to paid resources, Featured benefits, Pro Membership or directory accounts while the issue is investigated.

9. Changes to This Policy

We may update this Refund Policy to reflect changes to our products, services or legal obligations. The current version will always be posted on the Site with its “Last updated” date.